Gracecom Receives Diamond Status from NEC Corporation

NEC Smart Partner Program - Diamond StatusAlbany, New York – July 27, 2016 – Gracecom Communications, a multi-regional telecommunications company founded in 1983, has recently been named a Diamond Solutions Integrator by NEC Corporation.

“Our strong relationship with NEC allows us to provide our customers with cutting-edge technology and solutions,” Kevin Grace, CEO of Gracecom said. “Achieving Diamond Status in NEC’s Smart Partner Program would not have been possible without the hard work and dedication of our Gracecom team,” Kevin added.

NEC’s Smart Partner Program is designed to promote and uphold exceptional business standards and sales achievements. The Diamond Status recognition lets customers know that Gracecom is dedicated to providing the best support, guidance, and assistance with all NEC products and solutions.

About Gracecom Communications

Gracecom Communications is family first, partnership-focused telecommunications company specializing in communications solutions for businesses and organizations. As a leader in the Capital Region business community for over 30 years, Gracecom is dedicated to giving back to the community through charitable activities. For more information, visit www.gracegroup.com.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.

Download this press release as a PDF

July 27th, 2016|News|

Featured Installation: Surfside on the Lake – Lake George, New York

Another successful install! Here’s our installation tech Curt at Surfside On The Lake Hotel & Suites in beautiful Lake George, New York. Ready to upgrade your organization’s phone system? Contact us today!

Gracecom Communications Albany New York Business phone systems VOIP PBX

July 25th, 2016|News|

Get to know us better! Meet Jim Johnston, Communications Consultant at Gracecom

Jim Johnston, Communications Consultant, Gracecom Communications Albany New YorkJim joined the Gracecom team in April 2016. He has many years of experience in sales, sales management, and consulting. Originally from Guilderland, NY, Jim has traveled the world in the United States Air Force. He loves the family atmosphere at Gracecom and the opportunity for growth with this thriving company!!

July 25th, 2016|News|

Gracecom is hiring – Entry level Sales Executive

Gracecom Communications, a leading provider of Business Telephone Systems & Service for over 30 years, is looking for an entry level  sales account executive to join our sales team!

We are searching for the right person to work with our team in Albany and the surrounding areas. We are a tight-knit family of individuals who strive for personal and professional excellence.

 

Duties & Responsibilities:

Prospecting  Contact base of hundreds of  clients, to proposing telephone Systems upgrades, service Contracts and Dial Tone Services.

Sales hunting/Email canvassing/Cold calling 

Set 10 appointments per week for new prospective clients for Business Phone systems,  hosted telephone systems, and Dial Tone Services, through a blend of networking, marketing, cold calling & email canvassing.

Recommend products to customers, based on customers’ needs and interests. Contact regular and perspective customers to demonstrate products, explain product features, and solicit orders.

 

Experience:

Entry level –  sales experience preferred, however,  not required. We pride ourselves on educating our clients toward the best solution for them. For that reason, we provide a high level of not only product knowledge training, but also sales techniques that have allowed our professionals to enjoy a very high closing ratio.

 

Skills and Competencies:

  • Verbal and written communicating skills, negotiation skills, customer service and interpersonal skills.
  • Knowledge of Microsoft Word, Excel & PowerPoint.
  • Knowledge of principles and methods for showing, prompting, and selling products or services
  • Ability to work independently and manage time effectively.

Compensation:

Salary plus Commission, bonuses, with much opportunity for professional growth.

 

To Apply:

Send us an email on our website or email Kevin Grace.

July 12th, 2016|News|

Watch Kevin Grace Speak at the Business Opportunities to Success Summit

May 2nd, 2016|News|

Telecommunications Technician Position Available

Telecommunications Technician

Gracecom Communications, an established communications company in business for over 30 years, is currently expanding and looking to hire a VoIP data network level service/installation Telephone Technician to join our team.


 Chosen candidates will service and install IP based telephone systems & legacy telephone systems with related hardware.


 Training will be provided.

Desired experience with/training provided with:

  • Telephone systems installation programming
  • IP Telephony required
  • Mitel product line – ICP and 3300
  • NEC product SV-9100
  • Strong competence in switches, routers, VLans programming
  • Understanding of Fiber, CAT 6 and 5e cable
  • T1, SIP and PRI protocols
  • Strong communications skills/Great attitude

Working knowledge of carrier transport technologies, local access options, Telecom systems.

On the job training will be provided.

Staring pay for qualified candidates is excellent salary, company laptop, iPhone, 401K, health benefits, vacation, PTO.

Experience with voice networks, including local and long distance providers, VPN, QOS, bandwidth management devices, compression, and traffic shaping.

Ability to resolve moderately complex problems with minimal supervision.

Ability to stay abreast of, and adapt to, the current technology environment. Ability to assess communication practices and research and analyze emerging technologies.

Please email resumes to kpgrace@gracegroup.com or call 518-688-2504.

View the job description and Apply Online at Monster.com

May 2nd, 2016|News|

Gracecom is hiring – Inside Sales/Base Representative

Gracecom Communications, a leading provider of Business Telephone Systems & Service for over 30 years, is looking for a great Account Executive to join our sales team!

We are searching for the right person to work with our team in Albany and the surrounding areas. We are a tight-knit family of individuals who strive for personal and professional excellence.

Duties & Responsibilities:

Base Rep Activities Contact base of several hundred clients, for the purpose of proposing – Phone System Upgrades, Service Contracts & Dial Tone Services.

Inside Sales Activities- Set  appointments for new prospective clients for Business Phone Systems  & Dial Tone Services, through a blend of networking, marketing, cold calling & cold canvasing.

Recommend products to customers, based on customers’ needs and interests. Contact regular and perspective customers to demonstrate products, explain product features, and solicit orders. Estimate or quote prices, credit or contract terms, warranties and delivery dates. Provide customers with product samples and catalogs.

Experience:

Entry level – 5 years of sales experience preferred, but not required. We pride ourselves on educating our clients toward the best solution for them. For that reason, we provide a high level of not only product knowledge training, but also sales techniques that have allowed our professionals to enjoy a very high closing ratio.

Skills and Competencies:

  • Verbal and written communicating skills, negotiation skills, customer service and interpersonal skills.
  • Basic knowledge of Microsoft Word, Excel & PowerPoint.
  • Basic knowledge of principles and methods for showing, prompting, and selling products or services
  • Basic ability to work independently and manage one’s time.

Compensation:

Salary + Commission with much opportunity for professional growth.

February 11th, 2016|News|
  • Gracecom Communications - Albany, New York VoIP, Hosted Business Phone Systems
    Permalink Gracecom Communications - Albany, New York VoIP, Hosted Business Phone SystemsGallery

    Gracecom installs phone system for Cole’s Collision Centers

Gracecom installs phone system for Cole’s Collision Centers

The wonderful Richard & Kelly of Gracecom installing a phone system for the new Cole’s Collision Centers in ‪‎Albany‬.

View all of the Cole’s Collision locations online at http://colescollision.com

October 2nd, 2015|News|

Gracecom is Hiring: Technician, Customer Service, and Telemarketer Positions Available

Customer Service Representative

We are currently seeking to fulfill a customer support  position,  part time to full time with the emphasis on support for our growing operations department.

There will also be an opportunity for promotion other positions.

This is a hourly position with opportunity for growth within the corporation.

An associates and/or bachelor degree in marketing is desirable,  however not required.

Responsibilities:

  • Dispatching Technician Scheduling
  • Answering the phone
  • Billing
  • Calling on receivables
  • Customer Service
  • GraceSupport
  • Labels
  • Repairs
  • Inventory
  • Receiving NEC shipments
  • Cleaning
  • Customer Calls

Full Time or Part Time

To Apply: Call Kevin Grace at (518) 688-2504 or Email Us. A telephone conversation is preferred.

 

Telecommunications Technician

Gracecom Communications, an established 30 year communications company,  is currently expanding and looking to hire a mid level to high level service/installation telephone technician to join our  team.

Chosen candidates will service and install IP based telephone systems & legacy telephone systems with related hardware.

Training will be provided.

Desired experience with and will be trained on:

  •     Key systems/PBX installation and programming
  •     IP Telephony preferred
  •     Mitel 3300 product line
  •     NEC product SV-8100, UX-5000, SV-9100
  •     MS Windows and PC
  •     Basic knowledge of Network switches and routers
  •     An understanding of Fiber, CAT. 6 and 5e cable
  •     T1, SIP and PRI protocols
  •     Strong communications skills
  •     Great attitude

– 5  years in Telecommunications desired

– Working knowledge of carrier transport technologies, local access options, Telecom system hardware and network configurations for both IPT and traditional PBX technologies, and general Telecom principles desired.

On the job training will be provided.

Staring pay for qualified candidates is Robust salary, company laptop, and iPhone.

Experience with voice networks, including local and long distance providers, VPN, QOS, bandwidth management devices, compression, and traffic shaping.

– Ability to resolve moderately complex problems with minimal supervision.

– Ability to stay abreast of, and adapt to, the current technology environment. Ability to assess communication practices and research and analyze emerging technologies.

Full Time

To Apply: Call Kevin Grace at (518) 688-2504 or Email Us. A telephone conversation is preferred.

 

Telemarketer

Gracecom  is a 30 year mature telecommunications company focused on customer service and sales.

We currently thrive in an exciting fast paced growth culture where the emphasis is on employee support and growth,  along with a premium level of customer support and service.

We are currently seeking to fulfill two inside sales/email and telemarketing positions part time to full time with the emphasis on appointment setting for our senior level sales executives.

There will also be an opportunity for promotion to outside sales.

This is a salary plus commission position with opportunity for growth with in the corporation.

A associates and or bachelor degree in marketing is desirable, however not required.

  • A growing multimillion telecommunications company
  • Inside Sales
  • Telemarketing
  • Email Marketing
  • Appointment setting
  • Salary plus lucrative commission
  • Part time to full time
  • Great communication skills
  • Likable
  • Friendly/Outgoing
  • Training will be provided

Part Time to Full Time – Flexible Schedule

To Apply: Call Kevin Grace at (518) 688-2504 or Email Us. A telephone conversation is preferred.

 

 

May 21st, 2015|News|

Gracecom Endorses Dr. Phil Gauthier of Insight Coaching & Consulting

insightcc-featuredimageGracecom is proud to endorse Dr. Phil Gauthier of Insight Coaching & Consulting for executive and management consulting. Dr. Phil Gauthier has been working with our management team to support the growth of the company and staff.

“It’s with great pleasure and confidence that I recommend Dr. Phil Gauthier, President and CEO of Insight Coaching and Consulting, as an Executive Coach and Consultant. I also recommend him as a personal leadership communications coach for busy executives and leadership teams.”
-Kevin Grace, President of Gracecom Communications

Learn more about Insight Coaching & Consulting – click here to view the digital brochure.

March 17th, 2015|News|